Frequently Asked Questions
Find the answers you need regarding our services, what you can store and how we can help.
Prices will vary depending on the size and type of storage you require. There are also additional costs for extended and 24/7 access.
You will be charged on a monthly basis, with no fixed-term contracts in place. If you decide to cancel mid-way through a month, we will refund you for any period that you were not using the unit.
We offer multiple convenient payment options, including cash, cheques, credit/debit cards, and bank transfers. To enhance customer convenience and security, we have partnered with Global Payments, a trusted payment processing platform. Our partnership allows customers to set up recurring payments, known as ‘autopay,’ relieving any concerns about remembering to pay storage charges.
No. We simply charge a monthly fee for your use of our storage units. You can cancel at any time.
We provide discounts for long-term rentals, specifically for 6-month and 12-month rental periods. For detailed information and specific offers related to longer rental durations, contact us directly. We will be happy to assist you with any inquiries regarding discounts and promotions.
We take the security of your personal items seriously. We provide round-the-clock CCTV surveillance for your peace of mind.
Yes. We can also provide packing materials at a reduced cost compared to buying them on the high street.
We offer a full move-in and move-out service, meaning you don’t have to worry about transporting your belongings to and from the storage unit. We have access to a fleet of removal vehicles that can securely transport all your items. Simply fill out our form or give us a call to arrange a suitable collection or drop-off time.
There is no minimum or maximum hiring period – we are a completely flexible storage facility.
Yes, you will need to buy your own padlock. You will have the option to add a padlock to a quote from us.
If you happen to lose your key, our team will help you regain access to your unit. Our dedicated staff can provide a replacement key if one has been securely stored at our reception. Alternatively, we can remove and replace the lock. Please don’t hesitate to contact our staff for guidance and support in such situations.
There are a number of items that you are not permitted to store, including:
- Food or perishable goods, unless securely packed so that they are protected and do not attract vermin
- Animals or any other living creatures
- Combustible or flammable items, such as gas, paint, petrol, oil, cleaning solvents or compressed gases
- Explosives, weapons or ammunition
- Chemicals, radioactive materials, or biological agents
- Toxic waste, asbestos or other materials of a potentially harmful nature
- Any item with a strong, unpleasant odour
- Any illegal substances or goods that have been illegally obtained
Yes. If you opt for our container storage, you will be able to store a car or motorcycle.
Simply give our team a call, and we can organise the next steps, including a moving out date. If required, we can help you move out and transport your belongings to an address of your choice.
If your items are particularly valuable or attached to your business, we strongly recommend that you get insurance to protect the value of your contents. We do not automatically offer insurance, but we can offer standard liability if specified. For more information, you can read our insurance policy. You will have the option to add insurance when you get a quote from us.
Customers who opt for extended or full access plans are typically provided with gate codes and a personal access keyfob. The keyfob enables entry through the facility’s security doors. Once inside, you can easily locate your unit and use your individual lock and key. During the rental process, specific instructions will be provided. Accessing your unit is dependent on the day and time you choose to access it. Our site is equipped with cloud-recording security cameras, ensuring round-the-clock surveillance and monitoring 24/7.
Yes, but only if you opt for “24/7 access”.
Whether you need to pick something up early in the morning or late at night, if you opt for “24/7 access”, you can visit your unit whenever you like.
- Standard access: Access available within our standard opening hours
- Extended access: Access from 6am to 8pm, every day
- 24/7 access: Total access around the year
Our reception desk is only manned during our opening hours; however, we have 24/7 security should you need emergency assistance out of hours.
Containers can be accessed from outside and are considered a more suitable solution for long-term storage and for larger items, such as vehicles. Self storage units are accessed indoors and are ideal for temporary and long-term storage.
Yes, we ensure that all your documents are handled and stored in a way that’s compliant with GDPR.
Our storage unit sizes range from 25 sq. ft. (around the same size as a quarter of a standard garage) all the way up to 200 sq. ft. (large enough to fill the contents of a 5 bedroom house).
We’ve created a helpful storage unit size guide to help you figure out how much space you need for your items. If you’re still unsure about how much space you need, you can contact one of our friendly team members, who will be more than happy to help.
No – your unit will not have an electricity supply.
Our self storage units are based at the following address:
Unit 1 Darlows Estate